Updating your Existing Email Account Settings in Outlook Print

Sometimes you need to update the account settings for an email account you already have setup in Outlook. It is a simple process outlined below to get your PoSilCo hosted email back up and running.

PLEASE NOTE: You cannot change the account type between POP and IMAP. To change the account type you will have to follow the process outlined here.

Steps to Update Settings (Password, Server, Port, Encryption)

1. Open Microsoft Outlook.
2. In the top left corner click on “File” then on “Account Settings” and in the dropdown on “Account Settings“. The account settings popup will open.
3. Single left click on the email address you want to update. Then click on “Repair” above.
4. In the popup window click on “Advanced options” and make a tick in front of “Let me repair my account manually” the click on “Repair“. It might take up to a minute for the next Account Settings screen to open.
5. Change all the Incoming mail and Outgoing mail settings to match the information our support team sent to you in email.
   1. Under Incoming Mail place a tick mark in front of “This server requires an encrypted connection (SSL/TLS)“ and set port to (POP): 995 or (IMAP): 993.
   2. Under Outgoing Mail “Encryption method” select “STARTTLS“ and set port to 587 OR select “SSL/TLS“ and set port to 465
   3. Place a tick mark in front of “My outgoing (SMTP) server requires authentication“
   4. Select “Use same settings as incoming mail server“.
6. Then click on “Next“.
7. Once the settings have been updated correctly you will see “Account successfully repaired“. If you get an error message, review your settings and ensure the password is correct and that the incoming and outgoing server names and port numbers are correct.
8. Once completed you, click on “Done“
9. If you only have this one email account that has been moved over to us, click on “Close“. If you have more, please repeat steps 3 to 8 for all relevant email accounts.